Department of Water and Sanitation hotline toll free number 0800 200 200  to report issues related to water registration and licensing, vandalism and theft of infrastructure, treatment plant problems,illegal water connections, revenue, billing, water supply interruptions and other issues as well as basic sanitation supply etc. Members of the general  public, service providers, community leaders and businesses are encouraged to use this hotline._


Water Restriction Transgressions: 012 358 7095/6

Waste management complaints: 

All: 012 358 0577/9


Domestic bin complaints:

East: 012 358 0526


Bins not lifted / emptied:

Tel: 012 358 9461 / 0592


By-law offences (for example, illegal street trading and illegal night club activities):

External: 012 358 0070

Toll-free:  080 111 1556


Electricity-related complaints:

External: 012 358 9999

Toll free: 080 111 1556


Stormwater drainage & pothole repairs

012 358 0614 or pothole@tshwane.gov.za

Reporting of water problems:*

External: 012 358 2111

Proes Street Depot: 012 327 0147


Power failures:

External: 012 339 9111

Power failure reporting by SMS: sms "Power and your acc no." to 0826120333, example: "power 5120369" to 0826120333


Meter readings:

Email to:  meterrecords@tshwane.gov.za

Fax to: 012 359 6888, five days before billing date only.

Telephone to: 012 358 9999: choose option 2 and then option 4


FIRE & EMERGENCY MEDICAL:

Tel: 10177, 012 358 2124,


Reporting faulty streetlights:

Tel: 080 1111 556, 012 358 9999 or 012 358 2540/1

E-mail: streetlights@tshwane.gov.za


We also have the following alternative reporting facilities available:


Report power failures by SMS or online. SMS the word “power” followed by your account number to *082 612 0333 or 44676,* or use the following link: http://tshwane.webhop.org/Tshwanesms/Map.aspx

To report potholes, you can send an email to potholes@tshwane.gov.za

To report faulty traffic lights, you can send an email to trafficsignalfaults@tshwane.gov.za

To report water leaks, you can send an email to Waterleaks@tshwane.gov.za

Should you have any enquiries related to water quality, please send an email to drinkingwater@tshwane.gov.za

Meter readings can be emailed to meterrecords@tshwane.gov.za on the correct billing period date. For billing periods, please visit www.tshwane.gov.za


Tshwane Safety – Android Apps on Google PlayCommunity safety app for citizens in the City of Tshwaneplay.google.com

Please download the Tshwane Safety app. It allows you to report a number of crimes (drug dealing, by-law infringement, theft, corruption, etc) pictures, videos and addresses of perpetrators can be uploaded to make identifying the area easier.

https://play.google.com/store/apps/details?id=com.pulego.mysafety


If all else fails you can use the following link to locate your ward councillor http://da-gpl.co.za/ward-councillors-map/