Department of Water and Sanitation hotline toll free number 0800 200 200 to report issues related to water registration and licensing, vandalism and theft of infrastructure, treatment plant problems,illegal water connections, revenue, billing, water supply interruptions and other issues as well as basic sanitation supply etc. Members of the general public, service providers, community leaders and businesses are encouraged to use this hotline._
Water Restriction Transgressions: 012 358 7095/6
Waste management complaints:
All: 012 358 0577/9
Domestic bin complaints:
East: 012 358 0526
Bins not lifted / emptied:
Tel: 012 358 9461 / 0592
By-law offences (for example, illegal street trading and illegal night club activities):
External: 012 358 0070
Toll-free: 080 111 1556
Electricity-related complaints:
External: 012 358 9999
Toll free: 080 111 1556
Stormwater drainage & pothole repairs
012 358 0614 or pothole@tshwane.gov.za
Reporting of water problems:*
External: 012 358 2111
Proes Street Depot: 012 327 0147
Power failures:
External: 012 339 9111
Power failure reporting by SMS: sms "Power and your acc no." to 0826120333, example: "power 5120369" to 0826120333
Meter readings:
Email to: meterrecords@tshwane.gov.za
Fax to: 012 359 6888, five days before billing date only.
Telephone to: 012 358 9999: choose option 2 and then option 4
FIRE & EMERGENCY MEDICAL:
Tel: 10177, 012 358 2124,
Reporting faulty streetlights:
Tel: 080 1111 556, 012 358 9999 or 012 358 2540/1
E-mail: streetlights@tshwane.gov.za
We also have the following alternative reporting facilities available:
Report power failures by SMS or online. SMS the word “power” followed by your account number to *082 612 0333 or 44676,* or use the following link: http://tshwane.webhop.org/Tshwanesms/Map.aspx
To report potholes, you can send an email to potholes@tshwane.gov.za
To report faulty traffic lights, you can send an email to trafficsignalfaults@tshwane.gov.za
To report water leaks, you can send an email to Waterleaks@tshwane.gov.za
Should you have any enquiries related to water quality, please send an email to drinkingwater@tshwane.gov.za
Meter readings can be emailed to meterrecords@tshwane.gov.za on the correct billing period date. For billing periods, please visit www.tshwane.gov.za
Tshwane Safety – Android Apps on Google PlayCommunity safety app for citizens in the City of Tshwaneplay.google.com
Please download the Tshwane Safety app. It allows you to report a number of crimes (drug dealing, by-law infringement, theft, corruption, etc) pictures, videos and addresses of perpetrators can be uploaded to make identifying the area easier.
https://play.google.com/store/apps/details?id=com.pulego.mysafety
If all else fails you can use the following link to locate your ward councillor http://da-gpl.co.za/ward-councillors-map/